Our intention is to provide you with a fair deal when you book with Greek Options, and this charter sets out the terms of your agreement with us so that you will know what our obligations are to you and equally what yours are to us. You are advised to read them carefully before you proceed to book your holiday with us.

YOUR COMMITMENT TO US

Holiday confirmation

When you confirm your holiday (by telephone, in writing or 'on line'), it is your responsibility to ensure that you have read and understood our 'charter of fair trading'. Terms of this charter are printed in our brochure and also appear on our web site. The agreement between us will come into effect when we confirm your holiday booking by sending you a confirmation invoice and at this point we are both committed. The agreement between us is subject to English law and the jurisdiction of English courts.

Payment of your holiday

When you confirm your holiday you must pay a deposit of £175 per person* and this remains your only commitment until 8 weeks before departure when you must pay the balance of your holiday cost. If you do not, we reserve the right to cancel your booking, in which case you could be liable for cancellation charges in accordance with the terms listed below. Bookings within 8 weeks of departure must be paid for in full at the time of booking. If you book through a travel agent, any payments are held by the agent on behalf of Greek Options Ltd.

Subject to availability, it may be possible to change a confirmed booking to an earlier or a later departure date or a different destination. However, such changes will incur cancellation charges according to the scale listed. If you wish to change any other detail on your booking, an amendment charge of £30 per booking will be applicable each time a change is made. When the number of passengers on a booking is increased and all the other details remain the same, a revised invoice will be issued showing the new party size and the relevant costing, in this instance only, the amendment fee is not charged.

If you cancel your holiday

Should you or a member of your party wish to cancel the whole or part of your booking once it has been confirmed by us, written instruction from the person who signed the booking form must go to the agent you booked with, or if you booked direct to our office address. The amount payable by the signatory on the booking form depends on when we receive your written instruction. Once you have decided to cancel it is prudent to act quickly to lessen the charges. Charges will be levied as set out below for person(s) canceling their holiday. The remaining party will receive a revised invoice on the basis of the new party size. For cancellations received within 6 days of departure, the costs as invoiced will remain for those traveling and the revised invoice will shown cancellation charges as applicable.

 

Period before departure date within which instructions are received by our office	Cancellation charge (shown as a % of total price excluding insurance premium)
Before 42 days	Deposit only
29 - 42 days	50%
15 - 28 days	70%
7 - 14 days	90%
6 days and under	100%

 

Subletting of accommodation

The accommodation provided is only for the use of passengers listed on the original invoice and any subletting or sharing of accommodation is strictly prohibited. We reserve the right to ask the whole party to vacate the property if it is misused in this way. Persons who have not been invoiced by us are not permitted to stay in the properties.

Terms and conditions of carriage

If any part of your holiday involves transport by air or sea, the carriers terms and conditions will apply. These conditions are often the subject of international agreement between the countries, and as part of your agreement with us, you are bound by them.

Complaints

If you have a valid complaint whilst on holiday, please tell our representative straightaway. He or she is there to help you and may well be able to settle the problem to your satisfaction there and then. If not, you should complete a Holiday Report Form giving details of your complaint, which our representative will sign and give you a copy to keep. If, after your return home you are still not satisfied, you may follow up your complaint by writing to our Customer Relations Manager at 58 Blackheath Park, London SE3 9SJ (with sufficient information for us to trace the booking) within 28 days of the completion of your holiday. We will not accept liability for any complaints received after this date. Please note that complaints received in writing need to be investigated and checked with our overseas staff and this may take up to four weeks.

OUR COMMITMENT TO YOU

Booking confirmation

Once you or your agent has confirmed your holiday with us, an invoice listing what you have booked and what we agreed to provide, will be sent to you (direct or via the agent) and this acts as our acceptance of the booking on the terms of this charter. Please check your invoice carefully and notify us or your travel agent of any discrepancies immediately.

Price of your holiday

Once you have confirmed your booking and paid a deposit, the basic price of your holiday as invoiced cannot be increased or decreased, unless an amendment is made necessitating a change (i.e. change of date or change in number of persons) However, the price in the brochure is based on costs paid by us in 2010. These may change dramatically because of the recent turmoil in fuel costs. and currency. We reserve the right to pass on these increased costs by means of a surcharge, but we guarantee that this will be limited to a maximum of £20 per person and we will advise you at least eight weeks before your departure. Our guarantee covers all holidays in this brochure. We reserve the right to increase or decrease any price in this brochure at any time.

Changes by us

The arrangements for your holiday take considerable time to put together and have to be planned months in advance. Sometimes minor changes become necessary and we reserve the right to make these alterations at any time. Wherever reasonably possible we will advise you or your travel agent of these changes prior to your departure. If a material change becomes necessary, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. Material changes include change of UK or resort airport (with the exception of changes between the London airport of Gatwick, Heathrow, London City, Luton and Stansted), different island and mainland resort, time of departure or return by more than 12 hours, or change to your accommodation to one of a lower category or price. You then have a choice of either:

1. accepting the changed arrangements as notified to you;
2. purchasing a different holiday from us subject to availability. In this instance, the new price as shown in our brochure will apply for the chosen holiday.
3. cancelling your holiday altogether.

If you choose option 'a' or 'b' we will compensate you in accordance with the scale set out below. If you choose option 'c' we will refund all monies paid by you and in addition compensate you in accordance with the scale set out below.

 

Period before departure date within which notification ris given to you or your travel agent	Compensation per fare paying passenger
More than 42 days	Nil
29 - 42 days	£10
15 - 28 days	£20
7 - 14 days	£30
6 days and under	£40

Important note: Compensation payments as set out above do not apply when changes are caused by events amounting to force majeure. These include events such as war or threat of war, civil strife, riots, terrorist activity, natural and nuclear disasters, industrial disputes, fire, technical problems to transport, closure or congestion of ports or airports, cancellation or changes of schedules by schedule airlines and similar events beyond our control.

Cancellation by us

We reserve the right in any circumstances to cancel your holiday. In this event we will offer an alternative holiday of a comparable standard or return any money you have paid us. However, except for events amounting to force majeure (see above), we will not cancel your holiday within 8 weeks of departure date. If we are forced to make changes to your holiday within this period, conditions contained in section headed 'changes by us' will apply.

Our responsibility for your holiday

We accept responsibility for ensuring that all component parts of the inclusive holiday you book with us and as described in this brochure are supplied to you. If any such part is not provided as advertised then we will pay appropriate compensation if this has affected the enjoyment of your holiday (see Important Note above). If you book an excursion with our representative which is advertised on a Greek Options notice board or the Information Booklet, we will pay reasonable compensation if it turns out to be not as advertised. Following check-in and until your arrival overseas, you and your luggage are the responsibility of your airline, and you are bound by their terms of carriage, details of which are printed on the reverse of your airline tickets.

When booking cars, boats or any other transport or sporting activity with our representative who acts as an agent for the supplier, it is your responsibility to ensure that you receive a copy of the contract and the insurance cover from the supplier, and comply with the terms and conditions therein.

Personal injury (when holiday arrangements are made by us)

The holiday arrangements involve various suppliers and although we have no direct control over the provision of services by these suppliers, we have taken all reasonable steps to ensure that proper arrangements have been made for all holidays advertised in this brochure. However we will pay our clients damages as determined under English law in an English court, for personal injury to the client, including illness or death, caused by negligence on the part of servants or agents of ourselves or of any of our suppliers contracted to provide any part of the arrangements of your holiday as described in this brochure. The exception is airlines and sea carriers when their 'Terms and Conditions of carriage' apply.

Payments will be made as stated above provided;

1. The clients inform us of their injury within 3 months of their return from the holiday.
2. The clients assign all rights relating to the claim to Greek Options.
3. They agree to cooperate fully with us and our insurers who may wish to enforce the rights assigned to us. This is to enable us to recover some of the compensation paid.

Personal injury (unconnected with our arrangements)

If you or a member of your party should suffer injury, illness or death as a result of any activit which is the responsibility of a third party, we will give you every help possible. This help will include provision of translation services, communication with various authorities, the recommending of various lawyers (if needed), explanation of procedures to be followed and the notification of any time limits, subject to our spending on all such activities on behalf of yourself and your party a maximum of £5,000 in total. This help does not include any cash payments direct to you or your party. If legal fees are involved you must make an insurance claim under the Legal Expenses section of your holiday insurance.

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