THE ASSOCIATION OF
INDEPENDENT TOUR OPERATORS
QUALITY CHARTER
AITO is the Association for independent and specialist holiday
companies. Our member companies, usually owner-managed, strive to
create overseas holidays with high levels of professionalism and a
shared concern for quality and personal service. The Association
encourages the highest standards in all aspects of tour
operating.
EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality
which must be satisfied before new companies are admitted to
membership. All members are required to adhere to a Code of
Business Practice which encourages high operational standards and
conduct.
FINANCIAL SECURITY
AITO members are required to protect money paid by customers to
the member for any holiday sold under the AITO logo and to comply
with UK Government Regulations in this respect. Members submit
details of their bonding and guarantee arrangements to the
Association on a regular basis.
ACCURATE BROCHURES AND WEB SITES
All members do their utmost to ensure that all their brochures
and other publications, print or electronic, clearly and accurately
describe the holidays and services offered.
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and
believe in regular and thorough training of employees. Members
continually seek to review and improve their holidays. They listen
to their customers and always welcome suggestions for improving
standards.
MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All
customers should receive a post-holiday questionnaire the results
of which are scrutinised by the Association.
RESPONSIBLE TOURISM
All members acknowledge the importance of AITO's Responsible
Tourism guidelines, which recognise the social, economic and
environmental responsibilities of tour operating. Those
demonstrating their achievements beyond the pure acceptance of this
principle are recognised by the award of 2 or 3 star status.
CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues
their customers may raise. In the unlikely event that a dispute
between an AITO member and a customer cannot be settled amicably,
AITO's lowcost Independent Dispute Settlement Service may be called
upon by either side to bring the matter to a speedy and acceptable
conclusion.
Greek Options Ltd is a member of the Association of Independent
Tour Operators.
To contact the Association visit www.aito.co.uk or call 020 8744
9280.
