YOUR INVOICE AND PAYMENT
Unless changes have been made to the booking, or you have been
advised of any surcharges at least eight weeks prior to your
departure, your original invoice is final and it states the due
date for remittance of your holiday balance. Payments received are
automatically recorded and unless specifically requested we do not
acknowledge receipts in writing. Payments made with a
credit card will be subject to 2.5% fee. When remitting payments by
cheque, please write the booking number on reverse.
AMENDMENTS
Your invoice should show all your holiday details and you are
advised to check these and let us know of any errors immediately.
We require written confirmation of all alterations by you to your
original booking. In your letter please state your booking
reference and, if you have provisionally altered the booking over
the telephone, please include the name of the person in our office
you have spoken with. In the event of an alteration we charge each
time £40 per booking to cover our administration costs. In the
event of a name change the insurance cover cannot be
transferred.
Spelling errors with names when notified soon after receipt of
invoice are not charged, however, a charge of £20 will be
applicable if the errors are notified after the tickets have been
issued approximately two weeks prior to departure. Note: Please
refer to conditions contained in the 'Charter of Fair Trading' when
a booking is changed to an alternative date/ destination or when
passengers are added to a booking. Cars, boat and other such items
cannot be added to the booking within ten days of departure.
SPECIAL REQUESTS
We must be told of any special requests at the time of booking.
We will do our best to meet your requirement but NO
GUARANTEE CAN BE GIVEN.
TRAVEL DOCUMENTS
These will be forwarded to you 14 days before departure. If for
any reason the documents and airline tickets are not received
within seven days of the departure date, please contact your travel
agent or our office.
For late bookings confirmed within eight working days of your
travel date, we will advise you if the tickets should be collected
at our representative desk at your departure airport. Infants, if
any, should also hold a ticket. Please check that your flight
details are correct. We have a representative agent in all the
resorts we cover and their name, address and telephone numbers are
shown in the booklet we enclose with your travel documents.
